Returns & Refund Policy
Effective Date: 28-12-2024
Thank you for shopping with CalFresh Couture. We strive to provide you with high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we offer a 30-day free return policy to ensure your shopping experience is stress-free.
Returns
- Eligibility: Items must be returned within 30 days from the date of delivery.
- Condition: To qualify for a return, items must be:
- Unworn, unwashed, and in their original condition.
- Free from stains, damage, or alterations.
- Accompanied by the original packaging, tags, and receipt or proof of purchase.
- Non-Returnable Items: Certain items, such as intimate apparel, swimwear, or sale items, may not be eligible for return. These exclusions will be clearly stated at the time of purchase.
Return Process
- Initiate a Return: Contact us via email at [email protected] or call us at 9998183403 with your order details to initiate the return process.
- Return Shipping: We provide a prepaid return shipping label for your convenience. Print and affix the label to your package.
- Shipping the Return: Drop the package at your nearest shipping center or schedule a pickup, as per the carrier’s instructions.
- Processing Time: Once we receive the returned item, please allow 5-7 business days for inspection and processing.
Refunds
- Refund Method: Approved refunds will be issued to the original payment method used for the purchase.
- Processing Time: After approval, please allow 3-5 business days for the refund to reflect in your account.
- Partial Refunds: If items are returned in a condition that does not meet our requirements, a partial refund may be issued at our discretion.
- Shipping Costs: Original shipping costs, if any, are non-refundable.
Exchanges
We do not offer direct exchanges. To exchange an item, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] or 9998183403 with your order details and a photo of the issue. We will prioritize resolving the issue with a replacement or refund.
Contact Us
For any questions or concerns about our return and refund policy, please reach out to us:
- Email: [email protected]
- Phone: 9998183403
- Website: https://calfresh.help/
We value your satisfaction and are committed to making your shopping experience delightful!
